How To Get Value from Influencer Relationships

  • Fran Stephenson
  • January 11, 2017
  • 3 min read

For some organizations, working with bloggers and other social influencers is new, maybe it’s even uncharted territory.  Other companies have ideas about how to approach these media creators and may even have tried a few things.  A third group of companies has sophisticated programs with high visibility. If your company is new at this, or […]

Read More

PRConsultants Group Selects Step In Communication as Texas Partner

  • Fran Stephenson
  • December 19, 2016
  • 2 min read

PRCG Adds Step In Communication to its Nationwide Client & Agency Network Step In Communication and Fran Stephenson, APR, has been appointed the San Antonio partner of the PRConsultants Group (PRCG), a nationwide network of leading public relations professionals. “Step In Communication has proven its expertise in strategic communication, social media management and crisis preparation,” said […]

Read More

Magnolia Market is a Tourism Sensation in Waco

  • Fran Stephenson
  • October 26, 2016
  • 5 min read

What is Texas’ hottest and hippest destination right now?  It’s a couple of upcycled grain silos a mile off Interstate 35 in Waco called Magnolia Market and it’s a home decorators dream. It’s the brainwave of Chip and Joanna Gaines, the HGTV celebs from Fixer Upper.  I’ve personally enjoyed the show from my home in […]

Read More

Is Your Facebook Group a Mob or Community?

  • Fran Stephenson
  • July 5, 2016
  • 5 min read

Spend any amount of time on Facebook these days, and you witness people traveling in gangs, rising up because serious harm has been done to someone or something. Virtual vigilantes. It could be inspired by the upcoming presidential election, or world events, but the general mood is shifting. In the early days of Facebook, the network was […]

Read More

What to Know BEFORE you Book through a Vacation Rental Company

  • Fran Stephenson
  • May 25, 2016
  • 4 min read

  Like many travelers, I’ve experimented with the new vacation rental sites like VRBO and Home Away. These sites allow you to rent a vacation home or apartment using filters like location, features and price. They are becoming formidable alternatives to hotel bookings. I’ve stayed in a wide variety of with varying success. Here’s what you need […]

Read More

6 Crisis Communications Resources

  • Fran Stephenson
  • May 19, 2016
  • 2 min read

A quick glance at the news this month is a good reminder that a crisis can happen at any time. The weather is creating crisis situations for many organizations; others have been surprised recently by technical failures or social media mishaps. If you haven’t looked at your crisis plan in a while, now might be a good […]

Read More

What Facebook Wants Small Business to Know about Advertising

  • Fran Stephenson
  • May 11, 2016
  • 3 min read

Last week, I attended a “Boost Your Business” workshop sponsored by Facebook. It’s the second time I’ve attended a Facebook-sponsored seminar since they moved their SMB division to Austin. For all the criticism about this social network and all the changes that cause upheaval for organizations trying to navigate Facebook’s changing landscape, you have to give them […]

Read More

How the Corvette Museum Survived a Sinkhole

  • Fran Stephenson
  • April 15, 2016
  • 6 min read

Small Organizations CAN Handle a Crisis Alongside Interstate 65 in Bowling Green, Kentucky, you can see the iconic Skydome of the National Corvette Museum from the freeway. It is a place where devoted fans come to see and admire America’s iconic cars. It is also a small, but smart organization who handled a once-in-a-lifetime crisis. Here is their […]

Read More

Theme Parks Introduce Demand Pricing

  • Fran Stephenson
  • March 24, 2016
  • 3 min read

The Walt Disney Company announced a move last month to adopt demand pricing at their U.S. theme parks, a first for attractions. Demand pricing, also called surge pricing, is a methodology in which prices fluctuate based on perceived or actual demand for a product or service. It has been used by the airline and hotel industry for […]

Read More

Sorry or Not Sorry? Why Companies Should Apologize

  • Fran Stephenson
  • March 3, 2016
  • 3 min read

There’s nothing like getting a heartfelt apology. And nothing more disappointing than an apology that feels insincere. Setting aside the snark of the Internet – just search for #sorrynotsorry and you’ll see why – apologies are REALLY HARD. They are hard for us as individuals in the course of being human, but they are even harder for organizations. […]

Read More

Archives

Categories