Award-Winning Campaigns

See insights from recent client work

See Them Here

Trend Navigators

Making sense of which trends will help grow your business

Read About It Here

Collaborative Partnerships

Because it's the best way to work together.

Recent Clients

Innovative Minds

Curious and smart

Meet the Team

Creative Problem Solvers

Working on solutions in times of crisis.

Crisis Resources
Opening Doors for You

Our Key Services

At Step In Communication we want you to meet your business objectives. Our specialized approach leads to consistent results and measurable success for our clients.

Influencer Campaigns

When it's time add online influencers to your marketing campaigns, we'll provide an organic approach to the process.

Social Media Management

We can manage the day-to-day of your social media accounts while ensuring the integrity of your brand.

Social Media Strategy

We love that lightbulb moment when we unlock the magic of your social media strategy. Spoiler alert: it is a key component of your marketing plan.

Crisis Management

Our team provides planning and training so you'll be prepared for that next crisis. We can even get you started with resources and templates.

Measurement

Not sure what's working? Let us set up measurement reports that matter or create a benchmark analysis so you have a future roadmap.

Coaching and Training

Need a workshop, seminar or a full curriculum? We have coaching and training options for social media managers, crisis communications teams and influencer campaigns.

case studies

Some of Our Award-winning Work

Step In Communication has opened the door for a broad range of clients in a wide variety of industries. Below are a few examples of our work:

Measurement

Case Study: Social Media Data Analytics

Case Studies

Influencer Campaigns

Case Study: Visit San Antonio Local Expert Influencer Program

Case Studies

Influencer Campaigns

Case Study: Giraffe Ambassador Program

Case Studies
what we are thinking

Recent Blog Posts

Read the latest from the Step In Communications team as we share tips, trends and thoughts on all things digital and social.

Social Strategy

Is it Time to Give Up on Twitter?

Read More
Social Strategy

The Pros and Cons of Running a Social Contest

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Measurement

How to Use Google Analytics in Communication Reports

Read More
Social Strategy

5 Features We Want from Facebook

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Social Strategy

Connect With Us on You Tube

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Social Strategy Strategic Communication

Content Ladders: How To Build Them Into Your Social Media Channels

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who we are

About us

Step In Communication is a communications agency based in San Antonio, Texas. Owned and managed by Fran Stephenson, APR, an award-winning practitioner with more than 30 years of experience, the Step In Communication team is known for creating valuable strategies for its clients and for its collaborative approach to communications projects.

We've been opening doors and creating opportunities for clients in travel, health care, hospitality and small businesses since 2010.
  • PRSA San Antonio Tex Taylor Lifetime Achievement Award, 2021
  • HSMAI Gold Adrian Award, 2015
  • PRSA San Antonio La Plata Awards in 2006-2009, 2015, 2016, 2020, 2022, 2023
  • PRSA San Antonio El Bronce Awards in 2011, 2006-9, 2020, 2023
  • PRSA San Antonio Del Oro “Public Relations Professional of the Year” 2009
  • Silver Anvil Award, Public Relations Society of America 1989
  • Silver Spur Award, TPRA, 1989
  • “Best of Texas” Award, TPRA, 1989, for Video News Release Series
  • Silver Anvil Award, Public Relations Society of America, 2010

Step In Communication is part of PRConsultants Group (PRCG), a nationwide network of nearly 50 public relations consultants.

Fran Stephenson, APR is a member of the Public Relations Society of America and its San Antonio Chapter since 2003.

Step In Communication is HUB-certified as a woman-owned and small business through the South Texas Regional Certification Agency and the state of Texas.
Recent Clients

Client Partners