Earlier this year, Facebook announced that some of their page level metrics were being deprecated (which happened about 30 days later in April). Maybe you saw your engagements go the same direction as this chart from one of our clients. At the time, it looked like it was just “reactions” (formerly called likes) that were […]
How often should I post on social media? We get this question all the time and the answer is different for each brand we work with. Travel and hospitality brands feel compelled to post every day to keep their destination or location in the mind of consumers who are planning their travel. Nonprofits feel the […]
Like many agency leaders, you need great people running social media for your accounts, whether they are paid or social. So you hire someone who seems to have great content on their social channels, knows a lot about the functionality of the various social networks and bam, you’re set. Except. Except. You Want More! Here’s […]
Are you freaking out about artificial intelligence and the machine learning tools available to you and your business? We know. Everyone is talking about it. And fretting about it, too. You can take the position that the robots are coming for your job or you can let the “robot” take on parts of the job […]
Fran Stephenson, APR, Fellow PRSA, was among an elite group of 19 professionals elected to the Public Relations Society of America’s College of Fellows. To qualify for the College, members must have at least 20 years of PR and communications experience, be accredited in public relations (APR) as well as complete a rigorous application process. […]
Are You Ready? All Google Analytics users are going to be switched to Google Analytics 4 (GA4) from Universal Analytics (UA) on July 1. Google has been preparing all its users for this switch for more than a year. May you’re ready and maybe you’re not. Here are some ideas and resources on how to […]
It’s been a couple of weeks since Elon Musk took over at Twitter. In that time, we’ve seen lots of upheaval over there, including some grabber headlines about employees leaving, others being fired and of course, Tweets from Musk himself to signal what’s to come for one of the earliest social media platforms. In the […]
Why Run a Contest? It’s tempting to think that running a contest on your social channels can enhance your social media practice. Contests used to be a great way to add engagement to your social channels, but today they are often time-consuming and may not always bring the return you are hoping for. The glut […]
How To Handle Negative and Irrelevant Comments on Facebook
Should you ever hide Facebook comments? When you are managing Facebook pages, it is likely you will have to answer this question. In the process of managing Facebook pages for numerous organizations, we’ve had to take action a number of times. Some comments should be ignored. Some comments deserve a response. Others should be hidden […]