At a recent conference on crisis communications, a participant stopped me and asked this question:  What do you do when your leadership is not communicating?  WHAT? Her real question was this: during a recent crisis in her town, the city leaders were not communicating to the tourism pros in town, yet the reputation of that […]

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Travel Takeaways — Mike Walsh at TTIA Summit

  • Fran Stephenson
  • October 1, 2012
  • 3 min read

It’s easy to get lost in conflicting advice when you attend conferences. I’ve been to one too many conferences in which I came away with a mere checklist of tactics which I was told to get….right now.  Lately, the list includes social media, mobile web sites and integration. All those things are important to those […]

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