At a recent conference on crisis communications, a participant stopped me and asked this question: What do you do when your leadership is not communicating? WHAT? Her real question was this: during a recent crisis in her town, the city leaders were not communicating to the tourism pros in town, yet the reputation of that […]
It’s easy to get lost in conflicting advice when you attend conferences. I’ve been to one too many conferences in which I came away with a mere checklist of tactics which I was told to get….right now. Lately, the list includes social media, mobile web sites and integration. All those things are important to those […]