How to Tame that Arrogant Spokesperson

  • Fran Stephenson
  • June 18, 2014
  • 3 min read

There’s nothing more challenging for a crisis management team than an inflexible spokesperson. You can picture it in your mind instantly. This person knows everything, will not take direction, cannot take constructive criticism. In a crisis, the person who becomes the face of your organization should ooze humility. He or she should represent, with extreme […]

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