Are You Hiding From Your Customers?

  • Fran Stephenson
  • March 9, 2014
  • 2 min read

While social media has enabled widespread conversations between brands and their customers, for some organizations, it’s also an opportunity to hide behind social channels.  These organizations are still struggling with how to manage the 24/7 nature of online customer service.  Here are some signs that you may be hiding from your customers: You never have […]

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