Retail Fails but Travel Wins: 3 Stories about Customer Experience

  • Fran Stephenson
  • October 6, 2013
  • 4 min read

Are your customers having good, bad or GREAT experiences? I recently had 3 different service experiences in each of these categories which really surprised me, and not always in a good way.  Let’s start with the bad surprise. Retail Fail When trying to make a purchase at a large department store, I found that the […]

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